Last updated: September 17, 2026
This return and refund policy describes the general information on cancellations, changes and refunds for travel bookings made through Reiseschnapp , a brand of reiseschnapp .
The Developer Instruction Log explicitly requires a dedicated page /returnsexplaining how cancellations, changes, and refunds work for bookings made through Reiseschnapp. However, the PDF does not specify concrete deadlines or refund amounts.
This policy applies to travel offers and travel packages that are offered or booked via reiseschnapp.com .
This can include, in particular:
Prices and conditions may vary depending on the destination, hotel, travel dates, length of stay, season and availability.
The services offered via Reiseschnapp are travel offers and bookings , not physical goods.
Therefore, a standard return of goods or a return shipment is not applicable. The project letter explicitly states that shipping or delivery is irrelevant and that confirmation of a booking should be considered instead.
Whether and under what conditions a travel booking can be cancelled depends on the specific offer booked and the applicable booking conditions.
Therefore, before completing a booking, you should carefully check the terms and conditions stated on the respective offer and booking page.
Important: The Developer Instruction Log does not specify a general free cancellation period or a fixed number of days for TravelSnap. Therefore, such a period should not be stated on the website without a basis.
If you wish to change an existing booking, please contact Reiseschnapp with the relevant booking information.
Whether a change is possible depends on the specific travel offer, availability, and the conditions applicable to the booking.
Possible changes may involve, for example, the travel dates or components of a booking. Whether and under what conditions such a change can be made must be checked for the specific booking.
Whether a full or partial refund is possible depends on the terms and conditions of the respective travel offer and the reason for the cancellation or change.
If a refund is due for your booking, it will be processed according to the terms and conditions applicable to the specific offer.
The project brief does not include a fixed processing time, a fixed reimbursement amount, or a general money-back guarantee . Such details should only be added once the actual booking conditions are finalized.
Special offer conditions may apply to last-minute trips due to short-term availability.
The Developer Instruction Log describes last-minute offers as discounted travel deals whose availability may depend on the season and current offers.
The cancellation or modification conditions applicable to the specific offer should therefore be checked before booking.
A confirmation page should be displayed immediately after a successful booking.
Additionally, the project letter includes an automatic booking confirmation via email.
Please keep your booking confirmation and relevant booking information, as this may be needed in case of questions regarding a cancellation, change or refund.
If you wish to cancel or change a booking, or if you have any questions about a possible refund, please contact us using the contact options provided on the website.
Please provide as much information as possible that is necessary to identify the booking in question and process your request.
Since Reiseschnapp offers different types of travel deals, cancellation, modification and refund policies may vary from deal to deal.
The terms and conditions of the specific travel offer booked are therefore decisive for processing a corresponding request.
The project brief also requires that offers be clearly explained and that the essential package information be displayed on the respective detail page.
A clearly visible link to this return and refund policy should be displayed on the relevant offer pages near the booking button . This is explicitly required in the Developer Instruction Log.
Personal data processed in connection with a cancellation, change or refund request will be handled in accordance with our privacy policy .
Further information can be found at:
reiseschnapp.com/privacy-policy
This return and refund policy may be updated if our travel offers, booking processes, or applicable terms and conditions change.
The latest version is published on this page. The date of the last update can be found at the top of this page.
For questions regarding a booking, cancellation, change or refund, please contact:
Email: [email protected]
Website: reiseschnapp.com
These contact details correspond to the company information specified in the PDF.
